Customer Support | Logz.io
Customer Support
Logz.io observability experts are here to guide you at every stage of your observability journey.
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Docs
In-app support
Parsing as a service
Data shipping guidance
Up-to-the-minute documentation & training
Data storage optimization
Any time I get stuck I have an instant way to communicate with support. They are immediately responsive, and even get back within a few minutes no matter what timezone or time of night I send a message.
Milan S
Logz.io is a great tool for analyzing logs...but the special thing is the support. Any time I had an issue, even if I needed help with regex expressions, the support chat helped me with understanding and patience, and was very fast.
Zaken Gal
Big Data Engineer, Kenshoo
Logz.io has the best support I’ve encountered in this arena, from initial proof-of-concept discussions onward.
Nathaniel E
Our relationship with Logz.io support is extremely transparent. Tickets are always being shared and there’s always a follow up from the account manager to make sure that our issues have been taken care of. This provides a good sense of ease when trying to reach out to support for any queries we may have.
Manish Sejpal
DevOps Engineer, Bambora
- Data shipping guidance: With dozens of agents and integrations, there are countless methods for shipping and visualizing your data. Get started with Telemetry Collector, or support can help pick the best option for you.
- Parsing as a service: When automatic parsing isn’t an option and there’s no time to DIY, our support team will parse your logs for you at any time of day.
- Data storage optimization: Not all data is created equal. Your account manager can help you save money by configuring features like Data Optimization Hub.
Helping you manage and optimize your data.
In-app support: Our support team is available worldwide. Contact them directly from the platform to get a fast, helpful response.
How quickly can I expect to hear back from support?
Our median response time is under a minute – 40 seconds! We have a dynamic, enthusiastic team of support engineers who are standing by 24/7 to make sure you have the resources you need to succeed.
What do customers have to say about using Logz.io?
You can read reviews and testimonials on G2 and Gartner Peer Insights, or check out one of our many case studies across a variety of industries. You can also ask your questions in our Slack community!
How much does Logz.io cost?
Our pricing model is based on how many logs, metrics, and traces you’re shipping to the Open 360™ platform. Use our pricing calculator to get an estimate. The average customer tends to save over 30% by using our unique data optimization capabilities.
How long does it take to get started with Logz.io?
With the power of Telemetry Collector, you can ship your data and start gathering insights within minutes of starting a free trial. Learn more about getting started with Logz.io.
Is my data safe with Logz.io?
Yes! Logz.io is SOC2 Type 2 and PCI Level 1 compliant, HIPAA ready, ISO27001 certified, and GDPR ready. You can learn more about our security measures here.